Best Care Plumbing, Heating and Air
Review Summary
- Positive: Technicians are knowledgeable, polite, professional, and efficient. They communicate well, clean up after themselves, and offer same-day installation. Sales staff provide helpful assessments and offer solutions. The company is recommended for HVAC repair/replacement and toilet installation.
- Negative: Poor customer service and issues with providing detailed receipts. One customer experienced a leak due to faulty installation and received slow/no response for repair, leading to significant damage and a lack of apology. Delayed insurance claim resolution.
Reviews
View All on Google4.6
(574 reviews)
Leighni Pear
February 21, 2025
I would have given five stars if it wasn't for the fact that I had a hard time getting a receipt. After several phone calls and, speaking to a home depot, and best care representative. I was sent an email that sent an invoice that said that I had a balance due. They wouldn't provide a proper receipt that showed detail billing and a breakdown of the cost of the water heater, parts, labor, or military discounts. However, Aaron gave me a great assessment of what needed to be done, and the qotes for the service plans. It help me to make an informed decision. The service technician's Kurtis, and James were very knowledgeable, polite, and professional . I had a same day installment, in which was done in 31minutes. They communicated to me what was being done, and what needed to be done to maintain my unit.They cleaned up, and removed the old heater. They did a fantastic job, and for their service alone. I would recommend . Your receipt process needs work.
Willem van den Berg
October 15, 2024
Best Care replaced my main AC unit about 3months ago and they were very professional, friendly, and made quick work of the install. Lynne the office rep is always friendly and ready to take care of customers needs.
Angela Bradshaw
August 28, 2023