Ernie's Plumbing and Sewer Service

The women i care for was charged 1,300$ to replace a outside double Headed spigot. No detailed receipts. They do not disclose how much your materials are. I wouldn't think a standard double headed spigot would cost 1,300$ to replace during the week before 4pm . The senior/disabled women I care for said she will not be using them again. I truly feel horrible that a company would take advantage of anyone but more over the elderly and disabled. Every reputable company I have worked with ALWAYS gives a detailed receipt of work , services and materials used. Unfortunately not this one .

I called with a broken shower head. I was not told there is a $250 charge just for coming out. The website says “Free Estimates.” I would not have had them come out. George replaced the shower head and gave me the Senior discount. Then told me it would be $255! He apologized for having to charge me so much and informed me of the $250 just to show up. I called Ernie’s and was told that I was told of the $250 fee. He said they record their calls and I said “Wonderful! Listen to the call.” He refused. The call got “ disconnected” when I called back no one answered. I feel totally taken advantage of. New shower head cost me $255. Took less than 30 minutes. 😫

My husband and I lived in our home in Martinez for 30 years, my husband did all the work here, we seldom had to call anyone, he passed away 7 months ago. I had a slow running shower, I tried drain cleaner, nothing worked, if my husband was here , he would have had it cleared in 15 minutes, so I called Ernie's. The techs arrived the next day, one of them looked very grumpy he's name was George. All he said to me was where's the drain, I first showed him where it was dripping in the garage then took him to my shower. First thing out of his mouth was your floor is crooked, you need a new foundation, I told him it was an old home, we're used to it, I laughed, he just stared at me. Then he says your pipe is rusty, I have to do this from the garage, he huffed by me on the way downstairs. I could hear him swearing obscenities, talking about the plumbers tape my husband had used and how much of it he saw, then I heard these 3 large bangs, that's when I started debating if I should tell him to leave, he then showed up at my back door saying I have to show you something, where I had one leak had turned into 6!, water was dripping from everywhere!, he then told me he had ruined his snake I guess that was the huge bangs I had heard. I was furious, listening to the swearing, he's attitude, he's complaining I took it as a personal attack on my husbands memory and I started yelling at him, I told him how I felt, and told him to get out of my house!. I called the owner who immediately sent two other guys to finish the job. I have never been treated like this he was horrible. The techs completed the job after an additional $500.00 charge for a pipe, for a total of $3,500.00, they replaced some pipes and my sewer pipe, I have since heard that this was pretty high. One more thing, I needed to have sub floor work done, because the toilet had rotted the floor at the back, I also had a new toilet installed, when they were preparing to install the toilet, they said Ernie's had used the wrong sewer pipe, it was too short, he went down to Ace, purchased the correct size which he showed me, and installed the toilet, he told me the shorter pipe would've cause problems down the road, I will never go back to them.

Unprofessional as it gets, this company won’t do a good job, and will most likely damage your plumbing and charge you to fix it. Don’t trust them to do any work! Management is a disaster and tries to dodge and avoid you if you raise any concerns with their work. Literally getting ready to enter litigation with this company.