County Plumbing

Scheduled through my home warranty. Never showed up - did not return any of my phone calls. The plumbers do not have company phones so there is no way to reach them once they are dispatched.

We were assigned this company through home warranty. They were not very responsive in returning phone calls for scheduling. The plumbers do not carry phones so there’s no notice given when they are on the way to the service visit and when we didn’t hear the doorbell, no one called us. Ended up using a different company because it would be a full week from our initial phone call until the actual work and we couldn’t wait that long. I don’t know how the actual plumbing work is.

Disappointing Company. They did not do the work because the Office Manager gave the worst customer service ever. I see they are trying to work under Barnes Brothers County plumbing. I called my warranty company and told them I would not allow County plumbing to do my work. they reissued the service und Barnes Brothers but called to let me know that would be cancelled as they are one in the same. The plumber who came out was a nice guy but the office was where this company fell short. I don't recommend them and they tried to gauge me for 3 services saying that my master sinks and shower which was all one request would cost me per drain. They lied and my warranty company told me as much so for bad service, lying and gauging I say shame on you and whoever the lady who calls herself the office manager. She also told me the owner would never call and would the VP of Roto Rooter call you. She hung up on me and that told everything I needed to know about this company. Shame shame on you.

Do Not Use these guys. They are not honest and exploit the situation to rip you out. And they do not know what they are doing. My tenants faced water clog issue the very first day of move-in and were not able to use the showers or toilets. I have Old Republic Home Warranty, who is pathetic as well and always picks up bad and cheap service providers like these guys. These guys showed up the next day and their plumber spent 15 min inside and left. Did not see the backyard or missed the water coming out of the front yard sewer clean up right there in front of him. Then they filed a report with the home warranty saying that since there is no clean out on the property (lie), it needs a roof cleanup service which is not covered by the warranty (of course) and would cost me $679 out of pocket on top of $85 they charged for the service fee. I called the home warranty and they won't listen as always. I told. them that I can see the water coming out and problem is right there, it's obvious. I sent messages and tried calling this company and they won't respond anymore. Next morning I grabbed another local service in Tracy and they did not even go inside and plugged their machine to the front yard cleanup above and found some tree roots and voila, problem fixed. And charged me half the money. Now my battle is with the home warranty who are not taking any responsibility for it and not reimbursing any money or the service fee. No wonder these guys have 1-star review ranking on Google. They clearly saw an opportunity to exploit and make money out of it instead of solving the problem they could have while my tenants family went through so much discomfort.

I had a positive experience with County Plumbing. They came out as promised and assessed the issue with my water heater. After my warranty company approved the repair, County Plumbing came out again as scheduled and repaired my water heater.