SPR Plumbing LLC

The worker driving on malabar on 4/17/24 almost rear ended us twice on our way home. In his company truck LOL. might wanna check up on who you have working for you, wish i got a better picture of his face. One day he will seriously hurt someone with his driving.

Part 2 The bottom line is I was charged over $700 and the owner Shawn lied to me on the phone and I ended up with a mess. Don't go by what they did a year ago, look at what they do now! You have been warned! First review part1 then come back to part 2. A few hours after the first post I received a call from the office requesting that I call them to schedule a call with the owner (Shawn). The call was scheduled for a week later, I felt that we were making progress. Boy was I wrong in my thinking. Shawn called me and immediately began with it's not SPR's fault Mr. Jackson the blame should be at the builder. We went back and forth with our discussion until Shawn asked if I wanted him to send his adjuster out, I replied yes. Tomorrow will be a week since that call and I have not heard anymore from SPR! Part 1:I believe we all will agree that anyone can make a mistake. True customer service and contractor integrity is revealed when the service contractor makes a mistake, what do they say and what do they do to correct their mistake! The service man came to my house last week on October 29th or 30th to do repairs and needed to return on Monday November 2nd to replace a shower handle and complete all of the job. I initially paid for the work last week and then paid again when the job was completed. Within 15 minutes of the service team departing while I was cleaning up after them I noticed water on the floor when I attempted to dry it I noticed it continued to flow. As I listened I could hear water gushing from behind the shower handle in the wall. I immediately went and shut off the water to the house then called the office to have the service team return. The rest of this experience is the reason for this post. I have extensive damage that was a direct result of the repair that had just been completed, it flooded my bathroom and my adjacent office room where multiple desktop computers were located and a wood grain floor. After the team had completed the repair the second time they gave me an additional invoice which I refused to pay. I then called and stopped payment on the second check. I contacted the office manager and owner via email explaining what had happen and attached pictures asking how do we move forward. At a minimum I expected a reply, as of this posting there has been no response. The attached pictures tell the rest of the experience. I will have to have drywall repaired and the room repainted also there was electronic equipment that was damaged as well as the wood flooring. IMHO the customer is at risk when SPR Pluming is selected. I close with my opening statements; I believe we all will agree that anyone can make a mistake. True customer service is revealed when a contractor makes a mistake, what do they say and what do they do to correct their mistake!