Michael & Son Services

Positive: Excellent customer service, professionalism, and communication (texts/emails with tech photos). Technicians (Bahram, Porfirio, Angel Ramos, Sherman Pinnock, James, John) praised for their skill, knowledge, politeness, and neat work. Fair pricing.
Negative: Inconsistent service quality. Electrical department issues: missed problems, poor communication, scheduling problems, and perceived incompetence. Water heater installation issues (short lifespan, requiring a second visit). Higher prices compared to independent plumbers.
Overall: Mixed experiences. Plumbing and some other services receive high praise, while electrical work has significant issues.

Review Summary