Supreme Service Today
Review Summary
Supreme Service Today (SST) has mixed reviews. Some customers report issues with upselling, inflated pricing, and repeated appointment cancellations, especially for non-members. Conversely, other customers praise the company for knowledgeable and friendly technicians (Yonas, Ryan K, Donald, Keondre, Ben, Garrett, and Brandon), quick responses, and effective solutions, particularly for complex system replacements and water system issues. Some customers also appreciate the company's overall professionalism and customer service.
Reviews
View All on Google4.6
(789 reviews)
Roger “Doug” King II
I had a highly disappointing experience with Supreme Service Today (SST) when my Carrier system displayed a "41-Blower Motor Fault" error. Since SST originally installed the unit, I contacted them for service. Their technician confirmed that the blower motor had failed but assured me it was still under warranty. However, instead of providing a straightforward solution, the technician identified additional "issues" with my system. When I asked about the cost of addressing them, he abruptly left, stating that I needed to speak with a lead technician. The lead technician arrived not to focus on the necessary repair but to upsell services like duct sealing and system performance enhancements—without first addressing how to get my system running again. It took several hours for them to provide a price for the warranty repair. Their initial quote exceeded $5,000, which was eventually reduced to $1,500 — to complete the warranty work. Suspicious of the pricing, I contacted another Carrier Authorized Expert, as I discovered SST is no longer listed as a Carrier Expert/Dealer. The new company arrived the same day, replaced the warranted motor, and even cleaned the blower housing and wheel—all for under $600. Based on my experience, I cannot recommend Supreme Service Today. They seem more focused on upselling and overcharging than on providing honest, competent service.
scott cochrane