Roto-Rooter Plumbing & Water Cleanup

Sam "The Man" from Roto-Rooter was an absolute professional and delivered outstanding customer service. I previously called another company, which charged me twice as much but failed to unclog the drain. Their equipment was ineffective and not powerful enough to get the job done. Lesson learned—stick with Roto-Rooter, and avoid John Henry's in the future!

Late Friday night we found that our tenant had a leak that appeared to be coming from the base of the toilet. Early Saturday we contacted Roto-Rooter and they were very understanding of the situation, and worked hard to find someone who could come over and fix the issue on Saturday. Sam came over even faster than we expected, quickly assessed the situation, and was able to fix the issue immediately. Sam took the time to explain what work needed to be done, and how long it would take to complete the work, and provide a good estimate of the cost. We appreciate the extra care they took to fix the issue quickly and provide our tenant a working bathroom.

BEWARE, RECORD YOUR INTERACTIONS WITH THESE PEOPLE, they are completely dishonest. I had a sewer backup in my laundry room overnight and called Roto-Rooter to come and give me an estimate on what was wrong, no estimate, the technician got started right away. He went in with the machine and pulled back a small amount of roots from my line. He then put a scope down the line the entire length to the city main, I watched the entire time and verified the line was open, flowing and in-tact. He then decided to have another pass at it and after about 20 minutes of struggling with his equipment, he pulled back a snapped cable, sent the scope back down and came across a majorly damaged section of clay tile pipe with total blockage. I realize I live in an older home, the technician said however, the pipe was in decent condition. He quickly packed up and presented me with a $500 fee and to sign waiver of all responsibility for damage. I questioned what had just happened and he immediately got defensive and aggressive. INCREDIBLY unprofessional. The owner, Mark was no help either. I thought he may work with me on a resolution but he blindly stands by his staff, apparently condoning their intimidation tactics. I was threatened with a lien on my home and now am awaiting a bill for $500, my sewer line is still backing up and now get to to figure out a solution to the $7500 in damage. Beware, this company does not stand by it's customers, or try to come to a resolution, I was gaslit and received nothing but defense of his technician with no substantive resolution.