MEP Home Services
Review Summary
- Plumbing: One customer had a water heater issue that was initially misdiagnosed and has since developed a leak, with poor follow-up service.
- HVAC: Mixed experiences. Some customers report excellent service, professionalism, and knowledgeable technicians. Others experienced issues with misdiagnosis, unqualified technicians, and potential overcharging. One customer had a valve replaced, which initially fixed the problem but then led to a new issue, and received poor customer service.
- General: Some customers appreciate the friendly and helpful office staff. Several customers highlight the importance of integrity, honoring commitments, and providing honest service.
- Positive: Some customers have had positive experiences with specific technicians (Willie, Eric) and appreciate the lack of upselling.
- Negative: Some customers are frustrated with the quality of service, misdiagnosis, and lack of follow-up.
Reviews
View All on Google3.9
(50 reviews)
Amy Spruell
We called MEP around 2 weeks ago on a Saturday because our thankless water heater was throwing an error code for ignition error. They sent out an electrician instead of a plumber who had to call the plumber to be told how to fix the issue. He fixed the ignition issue but out water heater has been leaking since. They sent someone else out and he said he couldn't figure out where it was leaking from. Now we are emptying buckets a day. We called them again, someone was supposed to be out today and then we are told he can't make it today. Super frustrated and ready for it to be fixed correctly!
Arthur Becker
Service technicians for both our AC and are Plumbing are excellent. Very professional on time always make recommendations leave the area clean and provide us the information we need to keep our systems running properly. The staff that answers the phones make sure that you're provided with adequate information as to when they'll arrive and keeping you updated.The company's processes are professional, highly recommend them.
Racheal Silburn