A-Mass, Inc.

Inconsistent and Poor Quality Work: Several reviews cite incomplete, incorrect, or sloppy work, including improper pipe sizing, failure to connect ventilation, and leaving unfinished jobs. Some jobs required hiring other companies to fix or complete the work.
Unreliable and Poor Communication: Many customers reported missed appointments, delayed start dates, and a lack of communication. Some customers were left waiting without any updates.
Rude and Unprofessional Behavior: Multiple reviewers described the company's representatives as rude, unprofessional, and dismissive.
Failure to Honor Commitments: Several customers reported that the company failed to return to complete work, provide promised documentation, or address issues.
Mixed Results: There are a few positive reviews praising the quality of work, timeliness, and professionalism.
HomeServe Issues: Several reviews suggest problems when using A-Mass through HomeServe, including poor communication and a lack of follow-through.

Review Summary