J.F. Whitlow Jr & Sons Inc. Plumbing, Heating & Cooling
Review Summary
- Positive: Praised for professionalism, politeness, knowledge, and efficiency. Technicians went above and beyond, advocating for customers with warranty companies. Office staff, especially Michelle and Theresa, were helpful and communicative.
- Negative: One customer reported a poorly installed flange and subsequent unprofessionalism from staff and the operations manager when addressing the issue. Another customer experienced significant delays with a water heater replacement, including a late arrival, inability to complete the job on the first visit, and incorrect installation. One customer reported a lack of emergency response.
- Overall: Mixed reviews. While many customers had positive experiences, some encountered significant issues with service quality, communication, and responsiveness.
Reviews
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(90 reviews)
Elizabeth Hoxie
I can't say enough good things about this company! Our warranty picked them for us to deal with a leaking shower valve. The warranty company wanted them to find replacement parts, but JF advocated for a complete replacement and won that battle. The techs drove an hour and a half to Williamsburg and worked from 5:30-8 pm to get the job done. They were polite, professional, and took time to educate us on what they were doing. Highly, highly recommend!
Emily Nowlan
I would recommend this company to anyone and everyone! We had to go through home warranty for our hot water heater to get fixed, and the home warranty is one giant jerk around, however Michelle called them over and over again to get our situation rectified and expedited. I am hard to impress but I am IMPRESSED with her drive to continuously contact home warranty to expedite our repair. With two little ones at home, being without hot water was challenging. Our tech, Lee, was great as well and very knowledgeable. High recommend this company, as they were pleasant to work with.
Brennan Cohn
Lee and his team answered my call and within 15 minutes they squeezed us in to fix my toilet. It wasn't flushing and water was leaking but they corrected the problem fast and efficiently. I would recommend them for any problem you may have with your home.
Voronica Dance
July 11, 2022